Terms & Conditions

Fine Memorials General Business Terms and Policies

1. Introduction
Fine Memorials operates across multiple locations, including Bridgwater, Exeter, Yeovil (trading as Appleby & Childs), Barnstaple, Tiverton, and Minehead. Appleby & Childs operates under the umbrella of Fine Memorials. Our website serves as a portfolio of our memorial products and services, and we do not sell directly online.

2. Enquiries and Ordering Process

• Customers can enquire about our products via phone, email, or by visiting one of our locations.
• Quotations are provided upon request and remain valid for a specified period, as outlined in the quotation.
• Orders are confirmed only after a written agreement and receipt of the required deposit or full payment as per our terms.

3. Pricing & Quotations Disclaimer

• Prices provided on our website or in quotations are subject to change without prior notice.
• Quotations include details on materials, craftsmanship, and any additional costs, such as installation.
• VAT may be applicable and will be clearly stated in the quotation.

4. Delivery & Installation

• Delivery and installation of memorials are arranged following customer approval and receipt of the necessary payment.
• Lead times may vary based on material availability, custom designs, and cemetery regulations.
• We will provide an estimated timeframe but cannot be held liable for delays outside our control.

5. Returns & Cancellations

• As our products are custom-made, cancellations or changes may not be possible after production has commenced.
• In cases of manufacturing defects or errors, we will assess and, where appropriate, rectify the issue or provide a replacement.
• Refunds will be considered only in exceptional circumstances and at our discretion.

6. Liability & Product Use

• Our memorials and related products are designed to meet the highest standards, but natural variations in stone may occur.
• We are not responsible for damage caused by third parties, environmental conditions, or improper maintenance.
• Customers should follow our care guidelines to ensure longevity and preservation.

7. Privacy Policy & Data Protection

• We may collect and store customer information for communication and transaction purposes.
• We comply with GDPR and other data protection regulations and do not share personal data with third parties without consent.
• Our full privacy policy is available upon request.

8. Changes to Terms

• We reserve the right to update these terms as necessary.
• The latest version will always be available on our website or upon request.

9. Contact Information
For inquiries, quotations, or further details, please contact your nearest branch of Fine Memorials or Appleby & Childs. Our team is happy to assist with any questions regarding our products and services.